Why Winsa Candles?

Winsa Candles proudly embraces soy wax for a cleaner, longer-lasting, and more sustainable candle experience. Our commitment to quality and environmental consciousness sets us a part. soy wax ensures a cleaner burn, releasing fewer pollutants into the air, while its renewable source makes it eco-friendly choice. Choosing winsa means choosing a candle that not only enhances your ambiance but also reflects our dedication to a greener, healthier planet. Illuminate your space responsibly with Winsa Candles- where soy wax meets excellence.

What is your return policy?

At Winsa Candles, we take pride in creating high-quality products and want you to be satisfied with your purchase. As each candle is meticulously crafted with care, we aim to ensure that they reach you in perfect condition. If, however, you receive a damaged item, please contact us within seven (7) days of receiving your order. Provide clear photos of the damaged items and their packaging, along with your order details, and we will assist you in resolving the issue.

How to care for my candle?

Caring for your soy candle properly can help ensure a longer and more even burn, as well as maximize the fragrance throw. Here are some tips on how to care for your soy candle:

1. First Burn:

   • When lighting your soy candle for the first time, allow it to burn until the entire surface has melted into liquid wax. This helps prevent tunneling (when the candle burns down the center, leaving wax along the sides).

2. Trim the Wick:

   • Before each burn, trim the wick to about 1/4 inch (0.6 cm) in length. This helps maintain a clean and even burn and prevents excessive soot.

3. Avoid Drafts:

   • Burn your soy candle in a draft-free area. Drafts can cause uneven burning and may lead to a shorter burn time.

4. Burn Time:

   • Try not to burn your soy candle for more than 4 hours at a time. Exceeding this recommended time may cause the container to become too hot and could affect the quality of the burn.

5. Even Wax Pool:

   • Allow the entire surface of the soy candle to become a liquid wax pool before extinguishing it. This helps ensure an even burn and prevents tunneling.

6. Extinguishing the Flame:

   • Use a candle snuffer or gently blow out the flame to avoid splattering hot wax. This also helps maintain the integrity of the wick for future burns.

7. Avoid Moving a Lit Candle:

   • Do not move a burning candle, as this can disturb the wax pool and lead to uneven burning.

8. Storage:

   • Store your soy candles in a cool, dry place away from direct sunlight to prevent fading and changes in texture.

9. Reusing the Container:

   • Once the candle has burned down, you can clean out the container and repurpose it. Soy wax is easy to clean with soap and water.

When will I receive my candle?

Order Processing Time:

• All orders are processed within 1-3 business days (excluding weekends and holidays) from the date of purchase.

• Custom or personalized items may require additional processing time, and the estimated timeframe will be communicated on the product page.

Shipping Timeframes:

• Standard Shipping: Estimated delivery within 3-7 business days.

• Please note that shipping times are estimates and may vary based on your location, carrier delays, and unforeseen circumstances.